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19 May2018

5 Things You Need to Know Before Shortlisting Your IT Service Provider

5 Things you Need to Know Before Shortlisting Your IT Service Provider

In 2018, IT market has become really vast and full of competition and all is due to rapid rise, and fall of different trends, tools, and technologies. These technologies and enormous expansion in business lay the foundation of IT infrastructure management. Cloud computing and IT infrastructure management has become a key to work and survive in today’s business environment. Moreover, enterprises would like to focus on their core business logic rather than coping with business’ exponentially growing Infrastructural needs and problems.

IT infrastructure serves a business and provides its best services to fulfill the hardware and software needs of the business within a particular time. Selecting an IT service provider becomes a hectic task because of countless options available.

Technologies and Services:
You must check the technologies and platforms of the service provider and ensure whether these technologies match with your company’s requirements. Some service providers share the workload with internal tech teams of your company while some handle it themselves altogether. You must check it to ensure whether your internal teams would do easily with a service provider or not.

Service Roadmap:
Service roadmap proves to be another great thing to consider before shortlisting your IT infrastructure. Roadmap of a service provider defines how service plan to bring innovation and upgradations over a course of time?

You must have to perform compatibility and suitability check in order to know whether the service provider’s roadmap is best for your business or not. Roadmap also clarifies the commitments, technologies, strategies, and vendors involved in your IT infrastructure management.

Certifications, Standards, and Reputation:
Certifications and Standards are the best way to shortlist your IT service providers because certifications identify that a service provider will follow and adhere to the best practices and standards. Different cloud, security, networking and operational certifications are ISO, IEEE, CSA, ITL, and COBIT etc.

Reputation also plays important role in the selection and shortlisting of a service provider. A service provider with good ranking delivers its best to in order to maintain its good reputation in the market.

Vendor Lock:
Vendor Lock highly affects the overall migration process and often proves to be inefficient because of the use of company-specific and local management tools. These local tools are proprietary components and are only available on specific vendor’s technologies. You must check for vendor lock and migration support in order to make the future infrastructural support easier. Always choose a service provider that uses minimal proprietary tools.

Performance and Reliability:
Performance counts a lot. Perfection is always an ideal case and it is almost impossible to achieve, however, minimum server downtime is the key. You can check the performance of service provider against their SLA’s for 6 months to a year. Some service providers automatically supply this information as a good reputation, however, every service provider must disclose it if asked. Reliability plays important role in recovery from any hardware, software or other infrastructural disasters. A service provider is reliable if it ensures and applies timely recovery to keep business operations up and running.